Refund policy
SHIPPING, RETURNS AND REFUNDS POLICY
This Shipping, Returns and Refunds Policy applies to purchases made through Kallyon at kallyon.com.
Kallyon is operated by Garzette LLC, a limited liability company registered in New Mexico, United States.
1. Shipping destinations
We currently ship exclusively within the United Kingdom, including England, Scotland, Wales and Northern Ireland.
Orders may also be accepted for PO Box and BFPO addresses where delivery is supported by the relevant carrier.
2. Shipping costs
Standard shipping is free of charge on all orders.
The price displayed and paid at checkout is the final amount payable by the customer.
3. Order processing
Orders are generally processed within 1 to 3 business days.
Business days exclude weekends and public holidays.
Processing time is separate from delivery time.
4. Estimated delivery time
Once an order has been processed and dispatched, delivery normally takes approximately:
5 to 10 business days
Delivery times are estimates rather than guaranteed delivery dates.
Delays may occasionally occur due to circumstances outside our reasonable control, including carrier delays, severe weather, transport disruption or unusually high order volumes.
5. Tracking
Once your order has been dispatched, tracking information will normally be provided.
If you have not received your tracking information, you may check the Track Your Order page on kallyon.com.
6. Orders shipped in several parcels
Some orders may be divided into two or more separate parcels.
Where this occurs:
- each parcel may have its own tracking information;
- parcels may be dispatched separately; and
- parcels may arrive on different dates.
Receiving only part of an order does not necessarily mean that the remaining products are missing.
7. Incorrect delivery information
Customers are responsible for checking that the delivery information entered when placing an order is accurate.
Once an order has been placed, we cannot guarantee changes to the delivery address, product, size, colour or variant.
If the order has not yet left the original dispatch warehouse, you may request cancellation by contacting:
If cancellation is still possible, you may place a new order using the correct information.
8. Lost parcels
If your parcel appears to be lost or tracking has not progressed for an unusual period, please contact:
We will review the shipment before determining the appropriate solution, which may include a replacement or refund depending on the circumstances.
9. Parcels marked as delivered but not received
If tracking states that your parcel has been delivered but you cannot locate it, please first check:
- around the delivery location;
- with other members of your household;
- with neighbours where appropriate; and
- any safe place that may have been used by the carrier.
If you still cannot locate the parcel, contact contact@kallyon.com and we will review the matter.
RETURNS AND REFUNDS
10. Your right to cancel an online purchase
For eligible products purchased online, you may notify us that you wish to cancel your purchase within 14 days of receiving the goods, without having to provide a reason.
After notifying us of cancellation, eligible goods must be returned within the applicable return period.
To exercise this right, contact:
We will provide the return instructions and return address by email.
Certain products may be excluded from cancellation rights where permitted by law, including certain personalised products and certain sealed goods which are unsuitable for return for health protection or hygiene reasons once unsealed.
11. Kallyon 30-Day / 30-Night Guarantee
Kallyon provides a 30-day / 30-night commercial guarantee on its products.
A request must be made within 30 days of receiving the order.
Returned products must generally be:
- unused;
- unworn where applicable;
- unwashed;
- undamaged;
- complete;
- in their original condition; and
- returned with their original packaging where reasonably possible.
All return requests must first be approved by contacting:
Do not send a product to the company registration address unless Kallyon has specifically instructed you to do so.
12. Full-price products
Eligible products purchased at their regular price may qualify for a full refund under the Kallyon 30-Day / 30-Night Guarantee where the return conditions above are satisfied.
13. Sale and discounted products
Products purchased as sale, clearance or specially discounted items are not eligible for Kallyon's additional voluntary 30-day refund policy.
This does not affect any mandatory rights that apply to the purchase.
14. Hygiene-sensitive products
For health and hygiene reasons, certain products which come into direct contact with the body may not be eligible for return once opened, used or otherwise rendered unsuitable for resale, where applicable.
This may include, depending on the product and packaging:
- underwear;
- intimate apparel;
- certain bedding or personal-use items;
- hygiene products; and
- other hygiene-sensitive products.
15. Supplements and ingestible products
Supplements, ingestible products and similar health-related products may only be returned under Kallyon's voluntary return policy if they are:
- unopened;
- unused;
- intact; and
- in their original packaging.
16. Personalised products
Products made to your specifications or clearly personalised are generally not eligible for change-of-mind cancellation or return.
If a personalised product is faulty, damaged or incorrectly supplied, please contact us.
17. Faulty, damaged or incorrect products
If you receive a product that is faulty, damaged, materially different from its description or different from what you ordered, please contact contact@kallyon.com as soon as possible.
Where possible, we ask that you contact us within 14 days of delivery and provide:
- your order number;
- a description of the issue; and
- photographs or other reasonable evidence where relevant.
We will review the situation and provide an appropriate solution.
18. Change-of-mind return costs
Where a return is made because you changed your mind and the product is not faulty or incorrectly supplied, you are responsible for the cost of returning the goods.
We recommend using a tracked shipping service.
Kallyon is not responsible for a returned parcel until it has been received at the designated return location.
19. Exchanges
We do not offer direct product exchanges.
Where a return is accepted, the appropriate refund procedure will be followed and you may place a separate new order if you wish.
20. Refund processing
Once an eligible returned product has been received and checked, approved refunds are normally processed within 1 to 3 business days.
Refunds are issued to the original payment method used for the purchase.
Your bank or card issuer may require additional time to display the refund after it has been processed by Kallyon.
21. Order cancellation before dispatch
You may request cancellation of your order while it has not yet left the original dispatch warehouse.
Cancellation requests must be sent to:
Once the order has left the warehouse, it can no longer be cancelled through the pre-dispatch cancellation process.
22. How to request a return
Before returning any item, you must contact:
Please include your order number and the reason for your request.
If the return is accepted, we will provide the return instructions and the appropriate return address.
Returns sent without contacting us first may be delayed or may not be identifiable.