Legal notice
LEGAL NOTICE AND PRIVACY POLICY
PART A — LEGAL NOTICE
1. Website operator
The website kallyon.com and the Kallyon brand are operated by:
Garzette LLC
Trading name: Kallyon
Registered address:
2105 Vista Oeste NW, Suite E #3541
Albuquerque, NM 87120
United States
Jurisdiction of registration:
New Mexico, United States
Business ID / Entity ID:
0008066127
Email:
2. Website platform
The Kallyon online store is operated using Shopify's e-commerce infrastructure.
3. Website purpose
Kallyon operates an online retail store selling consumer products, including home products, textile products, clothing, products that may come into contact with the skin, personal-care or wellbeing-related products and, where offered, supplements and similar consumer products.
Sales are currently intended for consumers located in the United Kingdom.
4. Intellectual property
Unless otherwise stated, content made available through the website, including Kallyon branding, text, graphics, visual presentation, logos, product content and other proprietary materials, may be protected by intellectual property rights.
Unauthorised commercial copying, reproduction, distribution or exploitation is prohibited.
PART B — PRIVACY POLICY
1. Who is responsible for your personal information?
Garzette LLC, trading as Kallyon, is responsible for personal information collected through Kallyon.
Contact details:
Garzette LLC / Kallyon
2105 Vista Oeste NW, Suite E #3541
Albuquerque, NM 87120
United States
Email: contact@kallyon.com
2. Scope of this Privacy Policy
This Privacy Policy explains how we collect, use, disclose and retain personal information when you:
- visit kallyon.com;
- create an account;
- make a purchase;
- contact customer support;
- provide your email address;
- interact with our marketing;
- use tracking or website features; or
- voluntarily complete a customer feedback or research form.
3. Personal information we may collect
Depending on how you interact with Kallyon, we may collect:
Identification and contact information
This may include:
- name;
- email address;
- billing address;
- delivery address; and
- other contact information you provide.
Order information
This may include:
- products ordered;
- order number;
- purchase value;
- order history;
- delivery information;
- returns;
- refunds; and
- customer-service correspondence.
Payment information
Payments are processed through payment service providers such as Shopify Payments.
We may receive payment-related information necessary to confirm and administer a transaction.
Account information
If you create a customer account, we may process:
- account identifiers;
- account activity;
- saved information; and
- order history.
Website and device information
Depending on your cookie choices and use of the website, this may include:
- IP address;
- browser information;
- device information;
- pages visited;
- interaction data;
- referral information;
- advertising identifiers; and
- cookie or similar technology data.
Marketing information
We may process:
- email address;
- marketing preferences;
- interactions with marketing emails;
- abandoned basket or checkout information; and
- information relating to advertising performance.
Communications
If you contact us, we may retain information contained in your messages and our responses.
Customer feedback and research information
We may invite customers to complete optional questionnaires or surveys, including through Google Forms, for purposes such as:
- customer feedback;
- understanding customer experience; and
- market research.
Depending on the questions answered voluntarily, responses may include information relating to allergies, pain, health conditions or similar personal circumstances.
Providing this information is optional.
4. Why we use personal information
We may use personal information for purposes including:
Processing purchases
This includes:
- accepting orders;
- processing payment;
- arranging delivery;
- providing tracking;
- handling returns;
- processing refunds; and
- providing customer support.
Operating our business
We may use information to:
- maintain customer accounts;
- manage orders;
- prevent fraud;
- secure the website;
- troubleshoot technical issues;
- maintain business records; and
- improve our services.
Marketing
We may use contact and shopping information to send communications relating to Kallyon products, offers, abandoned baskets, abandoned checkouts, promotions and customer updates where permitted.
Every marketing email sent through our email marketing system includes an unsubscribe mechanism.
You may unsubscribe at any time.
Advertising and Meta Pixel
Subject to your cookie choices, we use Meta advertising technologies, including the Meta Pixel, to:
- measure advertising effectiveness;
- understand conversions;
- build advertising audiences; and
- display relevant advertising.
Customer feedback and research
We may use voluntarily submitted questionnaire responses to:
- understand customer experience;
- collect customer feedback;
- conduct market research; and
- improve our products, services and communications.
5. Cookies and similar technologies
Kallyon uses cookies and similar technologies.
These may include:
Essential technologies
Required for functions such as:
- shopping basket operation;
- checkout;
- security;
- account functionality; and
- core website operation.
Advertising technologies
Depending on your cookie choices, advertising technologies such as the Meta Pixel may collect information relating to your interaction with the website and advertising.
You can manage non-essential cookies through the consent controls displayed on the website.
6. Email communications
Kallyon uses Omnisend to manage certain customer communications and marketing automation.
Depending on the circumstances, communications may include:
- welcome emails;
- product communications;
- abandoned basket reminders;
- abandoned checkout reminders;
- promotional offers; and
- customer follow-up messages.
You may unsubscribe from marketing communications using the link provided in the emails.
We may retain limited information necessary to record and respect your unsubscribe request.
7. Who we may share information with
We may share personal information where necessary with service providers supporting our business, including:
- Shopify and related e-commerce services;
- payment processors, including Shopify Payments;
- delivery and fulfilment providers;
- customer communication and email marketing providers such as Omnisend;
- advertising platforms such as Meta;
- Google services where Google Forms is used;
- website and technology service providers;
- professional advisers;
- fraud-prevention or security providers; and
- public authorities where disclosure is required.
8. International processing
Garzette LLC is located in the United States and some of our service providers may process information in countries outside the United Kingdom.
Personal information may therefore be processed or stored outside the United Kingdom where necessary for the operation of Kallyon and the services we use.
9. How long we retain personal information
We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including to:
- complete orders;
- administer customer accounts;
- provide support;
- process returns and refunds;
- maintain necessary business records;
- resolve disputes; and
- protect against fraud or misuse.
Retention periods may differ depending on the type of information.
Information voluntarily provided through customer feedback or research forms is intended to be retained for approximately 30 days, unless it needs to be retained for longer for a legitimate operational or legal reason.
When information is no longer required, we may delete, anonymise or otherwise dispose of it.
10. Security
We use reasonable technical and organisational measures designed to protect personal information against:
- unauthorised access;
- loss;
- misuse;
- alteration; and
- unauthorised disclosure.
No internet-based service can provide an absolute guarantee of security.
11. Your privacy rights
Depending on the circumstances, you may be able to:
- request access to personal information held about you;
- request correction of inaccurate information;
- request deletion of certain information;
- request restriction of certain uses;
- object to certain uses;
- request a copy of certain information; and
- unsubscribe from direct marketing.
To submit a privacy request, contact:
We may need to verify your identity before completing a request.
12. Account deletion
If you wish to request deletion of your Kallyon customer account, contact:
Certain information may be retained where reasonably necessary for completed transactions, record-keeping, security, dispute resolution or other legitimate purposes.
13. Complaints
If you have a concern about how your personal information is handled, please contact:
You may also contact the Information Commissioner's Office (ICO) where applicable.
14. Children
Kallyon is intended for persons aged 18 or over.
We do not intentionally offer our store for purchases by children.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- our services;
- technology;
- service providers;
- business practices; or
- applicable requirements.
The latest version will be published on kallyon.com.
16. Privacy contact
For questions or requests concerning personal information:
Garzette LLC / Kallyon
2105 Vista Oeste NW, Suite E #3541
Albuquerque, NM 87120
United States
Email: contact@kallyon.com